Responsible Gambling

At BetPlays we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. This page explains the principles we follow, the practical tools we offer, and simple steps you can take if you or someone you know needs a break.

Player protection principles

We promote safe play by encouraging informed decisions and offering options to limit activity. Our approach is based on clear rules, transparent information and quick access to support. We do not encourage chasing losses and we expect players to use the available tools to manage their play.

Activity-control tools

Players can manage their account activity with tools designed to limit how much and how often they play. Typical options include setting deposit caps, applying loss limits, scheduling session reminders, and taking short account time-outs. If you cannot find a tool in your account area, please contact our support team for assistance.

Deposit and loss limits

Deposit and loss limits help prevent overspending. You can usually set daily, weekly or monthly caps to match your budget and comfort level. Limits can often be updated in your account settings, but changes may be subject to a short waiting period for your protection.

Time limits and breaks

Time limits and cooling-off periods are useful when play feels too frequent. A timeout temporarily restricts access for a chosen period, while a longer self-exclusion blocks account access for an extended time. These options are intended to help you step away and re-evaluate your play.

Self-exclusion

Self-exclusion is available for players who need a definite break from gambling. During self-exclusion, account access and marketing contact are suspended. If you decide to return after the agreed period, you can contact support to discuss next steps and verify your readiness to resume play.

Recognising problematic behaviour

Watch for signs such as spending more time or money than intended, repeated unsuccessful attempts to stop, or using gambling to cope with stress. If you notice these patterns in yourself or others, consider activating limits, taking a break, or seeking support.

Practical tips for staying in control

Set a strict budget before you play, use deposit and session limits, avoid chasing losses, and keep gambling as an occasional pastime rather than a way to make money. Discuss your activity with a trusted person if you feel uncertain about your habits.

Professional help and contacting support

If you need extra support, speak with our team via [email protected] and we will explain available tools and next steps. For professional counselling or advice, look for local support services and problem-gambling organisations in your area. At Bet Plays we are here to help you access the right options and make safer choices.